Refund policy

Refund & Cancellation

Since all our online pieces are customized, we cannot refund or exchange them. Please note that the Al Noud Collection team does not take any responsibility if the item is damaged after delivery. If the customer receives any damaged piece, a claim has to be submitted via email or WhatsApp no later than 48 hours after receiving the package; otherwise, the claim will be rejected. No order will be canceled after 48 hours of payment.

Please note that we use the finest fabrics and are keen to mention the type of fabric, but if there is no note, you can contact us to help you, as replacing the piece due to the kind of fabric is also unacceptable.

All our products are customized and not ready, and we don’t accept any exchange or return for any reason unless damaged.

We do not make any changes to our design; you can only choose the fabric color from the available options on our website. Please note that any request that requires a change in the design will not be made. You will receive the pieces in the same way as the pictures provided.